An interpreting service is available free of charge for patients using GP and NHS hospital services in England. This includes interpreting for people who are deaf or deafblind.
We do not allow children to act as interpreters during your treatment or appointments.
A member of staff from the practice or the hospital department dealing with your treatment or appointment will arrange the interpreter. To make sure we can support you effectively we need to do certain things so let us know you need this help as soon as possible. This should be as soon as you make an appointment with your GP.
- If you are coming into hospital, contact the ward or department to let them know you need an interpreter as soon as you receive your hospital appointment. You may need a friend or relative who speaks English to tell us this the first time you need an interpreter.
- Be sure to let us know if you will not be coming for your appointment or treatment. If you do not tell us, you might stop another patient getting the help they need.
- Be sure to tell us if you will be late for your appointment or treatment. Another patient somewhere else might need the interpreter. If you are late the next patient might miss their appointment or not get the help they need.
- Lets us know if you have had any problems with communication during your appointment or treatment. This will help us improve the service.
- Tell us if communication was good. This also helps us give a good service. You can let us know what you thought (good or bad) by completing the Feedback and Complaints triage.